A great way to make sure everyone is on the same page

Why your CU really needs an intranet

The internet has made it very clear why you need a website. Your members can connect to their accounts, pay bills, check what hours you are open, even learn about their finances and new offers. And potential members can use your website to find out what makes your credit union different and do their “due diligence”. It’s a data-packed, indispensable, single-source tool that’s become the most common way that members (and non-members) interact with your credit union. It’s a communication win-win for everyone that uses it.

But an intranet – a time-saving internal website used by staff to quickly find and share information – is an important communication tool that doesn’t exist at many credit unions. If that sounds like your CU, then how do you communicate with staff? Are you relying on internal email, and expecting everyone to archive any message you send that looks important?

Do you still have a bank of file cabinets in a closet that they have to dig through in order to find a specific form? Does it seem like HR is always answering the same questions from staff, over and over again? Is Marketing sick and tired of constantly being asked for logo files and brochure pdfs?

Maybe it’s time to set up an intranet. It not only saves time (and time = money), it quickly becomes an invaluable resource for your staff. Plus everyone benefits – CEOs, Operations, HR and even the entire Marketing department!

Below are the bullet points from a series of posts we’ve written about intranets, so be sure to click the links to get the whole story:

Five benefits for CEOs

An intranet is a great way to make sure everyone is on the same page, even if they’re scattered across multiple locations. Here are the top five ways a CEO can benefit from a better, faster, easier intranet!

• Instant communication with all employees, no matter how dispersed
• No organizational silos; everyone has access to the same information
• Valuable asset for secure disaster recovery/crisis communication
• Create, communicate, and reinforce culture and brand
• Manage and understand the processes of change

Five benefits for Operations

When staff can easily share information, resources and communicate with each other, everything goes smoother. Here are the top five ways Operations can benefit from a better, faster, easier intranet:

• More service consistency
• Fewer errors
• Improved regulatory compliance
• Faster resolutions for consumer issues
• Increased consumer satisfaction

Five benefits for HR

Help make employees more knowledgable, more satisfied, and more effective. Here are the top five ways HR can benefit from a better, faster, easier intranet:

• Faster onboarding and training of new staff
• Easier and faster to update resources and information
• Increased employee engagement and less turnover
• Stronger interpersonal connections, more job satisfaction
• Safe private communication when needed

Five benefits for Marketing

Here are the top five ways marketers can benefit from a better, faster, easier intranet:

• Greater marketing effectiveness; front end always knows what’s next
• Better brand consistency across locations and departments
• Easy, fast information updates using familiar tools
• Helps create and reinforce unique, supportive shared culture
• Facilitates more two-way communication between marketing and other departments

Need more info to get started?

Talk to the Intranet Experts at iDiz Incorporated!

Kent Dicken
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