Posts Tagged ‘Membership’
We need Financial Education for those not-so-happy times
When members come to your credit union for a mortgage or a car loan, it often feels amazing. Helping someone start a retirement account feels smart and safe. But there are a lot of life events that don’t give us those warm-fuzzies. If you spend any time on the r/personalfinance subreddit, you’ll see a lot…
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How credit unions can be much more than loan retailers
Lots of people make bad decisions about their money simply because they were never taught how to make good ones. Which often gets blamed on their parents, since 83% of US adults say that parents are the most responsible for teaching their kids about finances. Yet 40% of parents claim they talk to their kids…
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Don’t be like an airline
You might not think that an airline has a lot in common with a credit union. But when you think about it, people come to both airlines and CUs because they want to do something else. No one I know rides commercial airlines or takes out loans because they enjoy doing those things. Both airlines…
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3 reasons why your CU should be promoting sustainability
For an unfortunate number of people, sustainability is just another buzzword. Like “Organic” or “Eco-Friendly,” it’s just a bit of hippie dippy hooey that businesses pay lip-service to for PR reasons. In other words, it’s just a Marketing thing. Well I think that attitude is not just sad, but frustrating. It’s outright bogus and not…
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How to keep those winter Marketing Monsters from getting ABOMINABLE
During the winter months, it gets really easy to let things slide as you plan for warmer weather. Unfortunately, those Marketing Monsters aren’t waiting until spring comes to cause you problems. In fact, winter is usually when those problem monsters become Abominable. When I say Abominable, I mean big, hairy, and out of control. While…
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Get face-to-face with the Financial Education Monster
This pesky pain-in-the-neck likes to sit in the periphery. The Financial Education monster lurks just out of view, a persistent reminder of a mostly unfulfilled promise you made to your members. And even worse, your members can see the scruffy, generic, little rascal, too. Here’s how to brush up the Financial Education Monster, give him…
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Wrestling the Member Onboarding Monster
This slippery, sly critter is a regular Houdini. Without constant attention and communication, the Member Onboarding Monster slips overboard the instant your back is turned, taking hundreds of members with him. Here’s how to turn this beastie into your member retention bestie, and transform single-service and indirect members into lifelong super-fans: Automate onboarding This one’s…
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In case you missed it (v10)
The secrets of top designers. What drives millennials and gen-z away. Some really ugly logos. Here’s what we’ve seen recently that you may have missed: Everything is made up (and 29 other designer secrets.) Be a sponge. Emotions matter. Embrace your harshest critics. Everything is made up: “Every language ever spoken…Olympic games…Smart phones…Pizza…Ice cream…Google! Everything…
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In case you missed it (Vol 8)
ICYMI: CUs either merging or buying banks, transparency that builds trust, and ideas you need to borrow. Here’s what we’ve seen recently that you may have missed: According to the media, CUs are crazily merging… So far there have been 74 mergers of CUs in 2021, which if it continues at that pace will break…
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In case you missed it (Vol 7)
RTO Mortgages, UPLs, AIO for EVs, and the beginning of the end of NSF fees? ICYMI is our way of sharing “Did you see this?!” news and tidbits, just in case you missed it. (And yes, we do try to spell out the acronyms.) Branches still matter Alaska USA FCU’s new branch is in North…
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